This is a problem that many people have complained about while using MS office. Let us give you an example of how this problem occurs. For instance, You want to save a Word document and you open MS Word for that. But you are asked to log in since cached credentials have expired. So, you log in but then it keeps asking you to log in. When you will try going to file>account, then it will show that you are already logged in. This is an endless loop that people find very frustrating because MS office a very important part of everyone’s lives. In this blog, we will discuss why this problem is occurring and how you can solve it.
Also Read: What is Samsung accessory service?
What is the cause of this problem?
Under Microsoft Office comes MS Word, Excel, PowerPoint, and others. Apart from this, Microsoft Office also includes OneDrive. There is a checkbox that is automatically checked by default when you are installing: “Use Office applications to sync office tiles that I open“. The checkbox is shown in the image below:
This feature works fine until your OneDrive credentials have expired or become corrupted. But after that, this feature starts malfunctioning and you will keep getting the error: “Sign-in Required: your cached credentials have expired. Please sign in again.” In this blog, we will learn how to switch off this option.
Fixing the issue
- Firstly, navigate to the icon of OneDrive that is available on your Taskbar.
- Secondly, do a right-click on the OneDrive icon and click on the option of Settings.
- Now open the tab Office. There you will see the option of “Use Office applications to sync office tiles that I open.” You have to uncheck the box in front of that option.
- Lastly, you have to restart all of the Office 365 applications and try again.
There is one more method that you can try. Let’s look into it:
- Firstly, quit all your Office apps.
- Secondly, navigate to Control Panel>User Accounts>Credential Manager>Windows Credentials>Generic Credentials>remove all credentials related to Office.
- Lastly, you can try open MS Word and sign in. Then, open any document and try doing some changes to it and saving them.
Complete error message
Let’s take a look on the exact message of the error. It is as follows:
Sign-in Required: We Can’t save, or check for, changes because your cached credentials have expired. Please sign-in again.
Your changes were saved but not uploaded because you are not signed in to the server. Click resolve for options.
We hope that the above-mentioned methods will solve your problem. One of the above is given by Microsoft itself so, it should help you. Thank you for reading our blog!